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Unable to Add My Website After Creating a New Grow Account

Answered
Mohamed Zouari

Hi,

I recently deleted my previous Grow account and created a new one using my business email. However, when I try to add my website to my new account, I receive an error message stating that the site is already verified.

Since my old account has been permanently deleted, I no longer have access to it.

Could you please help me add my website to my new Grow account?

Thanks in advance for your assistance!

0

Comments

2 comments

Date Votes
  • Support
    • Grow Support Team
    Edited

    Hey there,

    In the future, we ask that you use the User Permissions section of Grow Publisher Portal to add additional users or adjust user permissions rather than deleting the only user account with access to a site.

    What was the original email the site was under and what is the domain?

    *Domain information has been removed from this thread.

    0
  • Support
    • Grow Support Team

    Thanks for that information! We have unverified those domains. You should be able to set them up in Grow Publisher Portal now.

    0

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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