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Help Needed: Unable to Change Account Email After Skiff Shutdown

Answered
Vaibhav Kushwaha

Hi everyone,

I created account on Grow using my Skiff email. However, since Skiff has shut down, I'm unable to change my account's email or update any of the settings. I still have my login ID and password, but I'm stuck with the Skiff email as my primary contact.

Does anyone know how I can update my account email or resolve this issue now that Skiff is no longer operational? Any help or advice would be greatly appreciated!

Thanks in advance!

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1 comment

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  • Official comment
    Support
    • Grow Support Team

    Hi Vaibhav,

    If you have a new email address you'd like to use for Grow Publisher Portal, you can add it as a new user in the User Permissions tab. You can then edit the user roles for each email and transfer ownership.

    These articles can help:

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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