Grow Keeps Disconnecting in WordPress

Answered

Michelle Rorke

April 04, 2024 17:30

Hello

I am having trouble keeping my connection to Grow in WordPress. It keeps dropping and then I get the following message:

I log back in and it everything connects properly it seems:

However after about 30 mins the connection drops. Can anyone help?

Many thanks

Michelle

Related to

• connectivity issues
• LiteSpeed Cache
• Conflicts & Compatibility
• Installing Grow

0

• Official comment

  

  Ben Rodriguez

  • Grow Support Team

  April 04, 2024 20:40

  Hi Michelle!
  
  Does your WP Admin account email address match your Grow Publisher Portal account email address? If not, that's likely what's causing this issue. You can add your WP Admin account email address as a Grow Publisher Portal user; this article can help with that.
  
  If your accounts already match, it might be browser caching or security settings. Clearing your browser cache may help!
• 

  Michelle Rorke

  April 08, 2024 09:00 Edited

  Hi Ben

  I did check this but it is still dropping. WHen I log back in to reconnect it definitely seems to have the correct email address and account information:

  

  Is there anything else I can check?

  Thanks

  Michelle

  0
• 

  Ben Rodriguez

  • Grow Support Team

  April 08, 2024 19:33

  Hi Michelle!
  
  It looks like Grow's scripts are being deferred on your site, so an optimization plugin or security setting is likely impacting its scripts and ability to function. It looks like LiteSpeed Cache may be the culprit, but there could be something else at play.

  The Conflicts and Compatibilities article can help you get started with excluding Grow's scripts from being optimized, minified, or deferred.

  If you need assistance with this, we'd recommend reaching out to your tech help, the optimization plugin(s) support, or your host.

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• 

  Michelle Rorke

  April 09, 2024 12:59

  Thanks Ben. I will look at LiteSpeed again.

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