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Grow Connection not sending subscribers to Kit

Katie

Hi, I’m using Grow with a Kit integration via API key.

Issue: Grow is collecting subscribers (CSV export shows new subscribers), but NO subscribers are being sent to Kit under any configuration.

I have tested:

  • Form Actions (no delivery to Kit)
  • Action Pack Actions (no delivery to Kit)
  • Direct tagging + sequence triggers in Kit (no subscribers arrive at all)

Kit integration shows as connected in Grow.
API key has been regenerated and reconnected.

This appears to be a full sync failure between Grow and Kit rather than a configuration issue.

Can you confirm:

  1. Whether Grow currently supports direct Kit syncing via Action Pack or Form Actions
  2. Whether my account is in a CSV-only or limited integration mode
  3. Any known issues with Kit API delivery

Please help. Thank you. 

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Comments

5 comments

Date Votes
  • Support
    • Grow Support Team

    Grow supports automatically sending Grow Subscribers to Kit via Form Actions and Action Pack Actions.

    There are no limitation settings regarding ESP integrations.

    There are no known issues with the Kit integration.

    To troubleshoot, we recommend removing your Kit integration (fully removing your API Key and saving) and any Kit Form Actions or Action Pack Actions. Then, set up your Kit integration again, including all applicable Actions. Be sure you are using the Secret API Key.

    0
  • Katie

    Tried this (again) now the pop up is not showing up on my site at all to test. How long do I need to wait for it to come back?

    0
  • Support
    • Grow Support Team

    If you are already subscribed to a form and signed into a Grow account, it is removed from view. You can check in another browser or incognito window and should be able to subscribe to your form.

    0
  • Support
    • Grow Support Team
    Edited

    What is your domain? Are you attempting to subscribe with email addresses that have already been added to Kit, even if they are currently unsubscribed in Kit?

    0
  • Support
    • Grow Support Team

    You do not currently have any Kit Actions on Subscribe Action Pack, so if the subscribers you were not seeing arrive in Kit were signing up through Subscribe Action Pack that could be why they did not transfer. Every conversion tool that is active on your site needs Form Actions to tell Grow where to send subscribers in your connected ESP.

    It also looks like you're using WP Rocket, which may be impacting Grow's scripts. If you have not excluded Grow from WP Rocket's javascript optimizations, you should do so.

    0

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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