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5 comments

Date Votes
  • Support
    • Grow Support Team

    Hi Hantout,

    If you aren't seeing the Header Carousel after enabling it, Grow likely needs a specific selector to determine where to place it.

    This article can get you headed in the right direction: Header Carousel Selector

    0
  • Hantout Mohamed Reda

    Hi Ben,

    I don't see anything, neither the subscribe banner nor the social media bookmark. I'm starting to wonder if I configured Grow correctly or if my site is under review. Could you please check?

    Thanks!

    0
  • Support
    • Grow Support Team

    I don't see Grow scripts on your site at all. We recommend using the Grow for WordPress plugin as the most stable and standard installation method.

    If you already have the plugin installed and running, there are likely performance plugins or security settings preventing Grow from installing. It looks like you have LiteSpeed Cache set up, which can impact Grow. There are many existing threads in the Installing Grow topic troubleshooting issues with LiteSpeed Cache.

    You can also refer to this article to troubleshoot: Grow: Conflicts and Compatibilities

    0
  • Hantout Mohamed Reda

    I sincerely appreciate your responsiveness. I have corrected the error, and it is now showing using the Grow plugin.

    One last question: how can I be sure that the plugin is properly connected to collect the data? And does it take time to be approved?

    Thank you in advance.

    0
  • Support
    • Grow Support Team

    If Grow shows it's connected in Grow Publisher Portal under Grow Settings > Install Grow, then Grow is connected and collecting data.

    0

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