New Subscriber Not Showing Up in ConvertKit Account

Answered

The Health Grove

August 25, 2024 00:56

I just did a test run with the pop-up feature with GROW.  The pop-up on my website coms up and states “Subscribe to The Health Grove” Then “Get updates on the latest posts and more from The Health Grove straight to your inbox.  I input my email, check marked the I consent to receiving emails and personalized ads.  Then it took me to another page stating ”You're now subscribed to The Health Grove!"  It goes on saying to continue creating your Grow account to support content creators, save and share your favorite articles, and get exclusive content!  I went ahead and did that as well.  After I did that, I received another pop-up saying the same thing “You are now subscribed!” “Check your email for updates on the latest posts and more from The Health Grove”.  Where I am running into the problem is, when I login to my ConvertKit account, it says I have no new subscribers.  The information that I input to subscribe is not showing up in my account.  I tried to look in my Grow account to see if maybe it landed in their as a subscriber but the only things I see are to upload a .csv file of current subscribers which I don't have.  I am just getting started with all of this.  Any help with this would be appreciated.  Thanks so much.

Related to

• Subscribe Forms
• Form Actions
• ConvertKit
• Email Service Provider Integration

0

• Official comment

  

  Support

  • Grow Support Team

  August 25, 2024 13:45

  Hey there!

  You can download your Grow Subscriber CSV under Subscribe > Settings by clicking the Export Subscribers button. This will include all users who subscribe via any of Grow's conversion tools, like Subscirbe forms, Subscribe Action Pack, Exclusive Content, etc. Grow will always collect subscribers here even when an Email Service Provider Integration is set up.

  

  • See: Downloading Your Subscriber CSV File

  As far as your ConvertKit integration goes, it looks like you've set up the Integration itself. However, you have only added ConvertKit Form Actions to Subscribe Action Pack. Your Subscribe Form does not have any Form Actions. This means only users who subscribe through Subscribe Action Pack will be passed to ConvertKit.

  Every individual conversion tool needs Form Actions to tell Grow where to send your subscribers in your ESP. You can add Form Actions to your Subscribe forms by going to Subscribe > Forms and then clicking Manage Form on any Subscribe form. Scroll down to the Form Actions section to begin to add the Form Actions.

  • See: ConvertKit Integration Basics

Please sign in to leave a comment.