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Automailer sending deleted posts

Answered
Rebecca L.

I put some posts previously published posts into draft status a few days ago but Automailer sent out links to them today, sending my subscribers 404's.

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  • Official comment
    Support
    • Grow Support Team

    Hey Rebecca!

    Grow has a set refresh cycle for the post bookmarks it serves in its features. This cycle is based on the age of the posts, so it's likely Grow has yet to update/purge the drafted posts since you unpublished them.

    To prevent posts that have been set to draft or deleted from appearing in Grow features, like Recommended Contnet and Automailer, you'll want to clear your site's cache and caching plugins after changing the post publication status and then navigate to Grow Publisher Portal > Recommended Content and click the Refresh Posts button. This forces Grow to check over post bookmarks and update/purge them as needed. This process can take up to 24 hours.

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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