Error pop up after trying the installation process.

Angela Duffy

August 12, 2024 13:51

I have signed up with grow and the plugin is installed on my WordPress site. When I tap the “install with WordPress plugin” and “I've finished installing the plugin" I get the error ”we're having trouble seeing your WordPress installation. 

Thank you for any help!

Related to

• Installing Grow

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• Official comment

  

  Support

  • Grow Support Team

  August 12, 2024 14:11

  Hey Angela!
  
  I'm not seeing Grow's scripts present on the front end of your site, so there aren't any scripts for Grow to verify in your installation.

  Can you try these steps for me and let me know if you're able to successfully install and connect Grow?

  • Make sure your WP Admin email address matches your Grow Publisher Portal email address. If these don't match, you can add your WP Admin email address as a user in Grow Publisher Portal using these instructions. This may let you connect Grow to your WP Admin via the Grow for WordPress plugin menu in WP Admin.
  • Check for optimization plugin or security setting conflicts and exclude Grow's scripts from being optimized.
  • Clear your site's cache, any caching plugins, and server side caches (your host many need to help with the last one). After clearing the caches, try connecting Grow via the plugin once more.
• 

  Angela Duffy

  August 12, 2024 18:57

  It seems to be working now. Can you check this on your end? TY

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• 

  Support

  • Grow Support Team

  August 12, 2024 19:10

  I see Grow's scripts on your site now and Grow features are loading as intended. It looks like you're all set!

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