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Automailer Not showing any content

Sarah Marchwiany

This is what my automailer preveiw looks like. Is this correct? I don't think this Grow is set up properly. I says has had this same message for like 6 months Journey Application Status:

Under Review

We're doing science, reviewing your traffic and content. When evaluation is complete, we'll inform you here (and via email).

 

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Comments

3 comments

Date Votes
  • Support
    • Grow Support Team

    It looks like Grow is picking up a template instead of an actual post. You should exclude that template post from Grow. You can use this article for guidance: How to Exclude a Single Post or Page in Grow

    It also appears your site is not outputting OpenGraph image meta data, which is how Grow grabs your post's images. How are images pulled to display in Grow features?

    If Grow is installed but saying it can't see your scripts, there's something conflicting with Grow. Please refer to this article for troubleshooting: Grow: Conflicts and Compatibilities

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  • Sarah Marchwiany

    When I follow the steps in that article there is nothing in the Pages to Exclude search bar to select. 

    I have images set in the featured images and they are over 30 days old. 

    I have already looked through this Grow: Conflicts and Compatibilities and don't have any of those installed. Is there someone who can look further into why this is not working? 

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  • Support
    • Grow Support Team

    If there is nothing to select in pages to exclude, it is because your site does not output the necessary metadata Grow needs to create the post bookmarks it uses in its features, including Automailer.

    A featured image is not an og:image by itself. It needs to be designated as the og:image in your site's metadata output. Most sites use social sharing or SEO plugins to output this metadata, like Yoast or Hubbub.

    Our Conflicts & Compatibilities article contains all known conflicts. You may be using an optimization plugin or security setting that prevents Grow from functioning, but is not one of the most common culprits. Auditing your plugins and checking your security settings should help; you should be able to use the article as an example for similar settings in your setup.

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Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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