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Save this recipe subscribers not getting added to Kit

Answered
Gary l
Edited

Hi, none of the email subscribers that input their email address to save the recipe are getting exported to my email service provider Kit. I have added the form actions to the subscription pack plus my form settings. Please help.

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1 comment

Date Votes
  • Support
    • Grow Support Team

    Hi Gary!

    Do you have double opt-in enabled in Kit? While Grow doesn't require double opt-in for it's Subscribe forms, it will honor double opt-in settings for an integrated Email Service Provider; that means if you have double opt-in enabled, subscribers will be added to your Grow Subscriber CSV but will not be passed to Kit until they confirm the subscription via Kit's double opt-in email. This could be why subscribers are not being passed on.

    You might try removing and re-adding your Kit Secret API Key in Grow Publisher Portal, then removing and re-adding your Kit Form Actions on your Subscribe forms and Subscribe Action Pack. If you're still having trouble after that, I'd recommend reaching out to Kit Support.

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