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Heart option NOT showing while share option IS

Answered
Nadine Samuel

Hi there, In need of some help please!

My heart option doesn't display on my site. The share option is working fine though so I don't know what I coukd be doing wrong. I have enabled the heart and share options and I have even tried disabling it and turning it back on but no heart icon just share. I even tried clearing cache. Any help would be much appreciated!

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1 comment

Date Votes
  • Support
    • Grow Support Team

    Hi Nadine!

    The Save button creates a cookie for each user in order to aggregate and display the posts they've saved on your site. In order to remain compliant with international cookie and privacy regulations, Grow looks for Interactive Advertising Bureau Transparency Consent Framework (IAB TCF) listeners to determine if the apporpriate consents have been given by a user before it will allow the use of and display the Save button. If IAB TCF listeners are not detected, the Save button will not display.

    These listeners are typically supplied by a cookie consent management platform. The IAB provides TCF resources for publishers on their website which can help you choose a consent management platform that provides the correct listeners for Grow to deploy the Save button.

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Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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