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Multisite - recommended content and spotlight subscribe not showing

Bel
Edited

I am in the process of changing sites from subdomain sites over to the Wordpress multsite. It seems the up next on mobile and spotlight subscribe have stopped showing however they are turned on in the grow settings, I'm not sure how I get these features to show up again. 

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Comments

7 comments

Date Votes
  • Support
    • Grow Support Team

    Did your domain change? Grow is set up by domain, so if you moved from a subdomain to the main domain, it could prevent Grow from identifying its scripts.

    You may need to set up your domain as a new site in Grow Publisher Portal.

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  • Bel

    The Domain is the same, they were ad on domains and now I have a multisite network with custom domains (the same domains as before) set up. The share button still shows up but not the recommended content or spotlight subscribe. Its weird!

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  • Bel

    Also as it's already verified I unfortuantely can't see anyway to delete the site, I did look to see if I could do that. 

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  • Support
    • Grow Support Team

    Can you please link to your sites? We will not publicly post the domains, but it could help us determine what the issue is.

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  • Bel

    Hey thanks so much. It seems the only one not working now is w******.com.au the rest seem to be ok now. 

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  • Support
    • Grow Support Team

    Hey Bel!

    It looks like the canonical URLs for posts provided by Hubbub on that site are pointing toward the original domain, which doesn't match the new site domain. Grow is programmed to only serve post bookmarks from the canonical URL in order to keep driving traffic to posts on the same site.

    It does appear that your RankMath metadata is providing a canonical URL for the new domain, so updating that in Hubbub or choosing to use only RankMath/disabling OpenGraph metatadata output in Hubbub, then clearing your site's cache could help! 

    Once you clear your site's cache, you'll want to navigate to Grow Publisher Portal > Grow Settings > Recommended Content and click Refresh Posts. This lets Grow comb through the site's metadata to update post bookmarks and that should allow it to update the canonical URL for posts. What's Next on Mobile should then begin recommending posts. The Refresh Posts process can take up to 24 hours.

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  • Bel

    Hey thanks so much for your help. I disabled Hubub and refreshed cache in cpanel and in grow but after 4 days its still not showing recommended content unfortunately. 

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