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Email subscription failed & Print Pass not working

Niveditha B

Hi

My website is www.gingerskillet.com. I have tried with Mailchimp and Kit integrations. The pop up is up on my site but when I enter a mail id, it says “successfully subscribed” but when I don't sign-up to grow, it shows this error “Email subscription failed, please try again.”

2. Print pass is not working. I've enabled it. But it doesn't work. 

Please help.

Thanks

Niveditha

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Comments

1 comment

Date Votes
  • Support
    • Grow Support Team

    Hi Niveditha!

    I haven't been able to reproduce the error with “Email subscription failed, please try again” appearing anywhere after subscribing. I have only been succesful, even when VPNing to India. What browser and device type (desktop, mobile, tablet, etc.) are you using? What operating system is it running? If you try in an incognito or private window, are you able to subscribe without the error?

    It looks like WP Rocket may be optimizing Grow's script on your site, which could be preventing Print Pass from deploying. Can you make sure you've excluded Grow's scripts from WP Rocket's Javascript Optimizations using this article? 

    0

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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