Header Carousel Display Issue
The header carousel on our site displays for a second and quickly scrolls through everything then disappears:
https://www.awesomescreenshot.com/video/39865063?key=6361957011e54acf1638f4fee5dbcb94
I have turned off Jetpack's site accelerator, made sure grow was excluded from wp-rocket optimizations, and I have made sure that bot fight mode was turned off in cloudflare.
The issue happens both when logged in and when not logged into the site.
The site is part of a multisite hosted in WP Engine and we are seeing this issue on all of our sites.
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Hi Joe!
When we've seen this issue in the past, it was related to the site's server denying Grow's requests.
Can you reach out to WP Engine and see if there are any security or firewall settings potentially blocking Grow? They may need to allowlist Grow's user agent, which isMediavineMetadataParser/*0 -
Hi!
I reached out to WP Engine support and it doesn't look like that user agent was being blocked. We did notice that it looks like requests from our site to your cdn are being blocked:
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Thank you so much for checking with your host and for the additional information, Joe!
I have shared this screenshot and insight with the Grow Engineering Team. It looks like a recent update to our CDN is at fault. They have rolled back the change, so hopefully you're not seeing the Recommended Content cycling any longer.
They are also currently working on a permanent solution to roll out the update without causing this issue.0
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