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Email field is not showing up in Subscribe Spotlight form

Answered
Madison Krigbaum

My Spotlight Subscribe form doesn't show a field where users can input their email—all it shows is a button. Can someone help me with this ASAP? 

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Comments

5 comments

Date Votes
  • Madison Krigbaum

    I've created new forms to test it and it's happening with every single form across my site.

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  • Support
    • Grow Support Team

    Hey Madison!

    When you're logged into a Grow account, Grow recognizes your email address in the browser. It then removes the email entry field to make subscribing as easy as clicking a button!

    If you check your site in an incognito window or browser where you aren't signed into Grow, you should be prompted to enter your email address.

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  • Madison Krigbaum

    I checked it on computers where I'm not logged in. Could you check it for me on your device and see if you see the email field? It should be visible here: https://madisonsfootsteps.com/prague-instagram-spots/

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  • Support
    • Grow Support Team
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  • Madison Krigbaum

    Okay thank you for checking that for me, I appreciate your help. 

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Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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