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We're Having Trouble Seeing Your WordPress Installation

Answered
Muhammad Umair Muslim

Hi Team Grow

I've successfully installed and activated the grow plugin in my site and connected to the account. But publishers.grow.me portal says we are having trouble seeing wordpress installation. I also used wp rocket and excluded the grow plugin from being optimized.

I've cleared the cache, changed the broweser, and devices too but the widget is not appearing on my site neither it is being detected by the grow portal.
here are screenshots attached 

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Comments

5 comments

Date Votes
  • Support
    • Grow Support Team

    Hi Umair,

    It looks like your site is built on Elementor, which is a known conflict with the Grow for WordPress plugin.

    You should instead manually install Grow's scripts. After deactivating the Grow for WordPress plugin, this article can help you install Grow's scripts.

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  • Muhammad Umair Muslim

    Hey Ben Thank you for clearing up. My site is not built on elementor. I'm using Kadence theme. and this theme is compatible with all plugins. I'm using the same plugin and same theme and it is compatible with other websites.

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  • Support
    • Grow Support Team

    There are remnants of Elementor scripts in your source code, then. Thanks for clearing that up!

    There could be a security setting impacting Grow's ability to access your site. You may need to check with your host to see if Grow's agent may need to be whitelisted. This article can help.

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  • Muhammad Umair Muslim

    Hi again, I've deleted the grow plugin, and copied the scripit and pasted it by using  a plugin, wp code inserter (in head section) but it still says can't verify the scripit. I'm not using cloudlflare for this site. Can you please check the site now what is causing the issue

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  • Support
    • Grow Support Team

    I don't see any obvious or known conflicts looking at your site.

    It's possible another plugin is impacting Grow's scripts. Disabling your plugins one by one to see if Grow loads when one is disabled could help.

    There could be other security or firewall settings besides Cloudflare impacting Grow's ability to crawl your site. Your host may be able to assist in identifying potential security settings that block Grow's agent.

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