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Export Subscribers Not Downloading

Answered
Meredith Wuori

I've been trying to download my subscribers to export them to Kit, but its stuck on “downloading your subscribers” for the last 24 hours. How do I fix this and get a full list of all my subscribers? 

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1 comment

Date Votes
  • Support
    • Grow Support Team

    Hey Meredith,

    Depending on the size of your CSV file, it can take some time for Grow to prepare the download. When it is ready, a download link should appear in your Subscribe Settings tab.

    You should also receive an email from noreply@mail.grow.me with a download link to your Grow Subscriber CSV. That email is valid for 7 days from the delivery date and you should be able to download the CSV as many times as necessary in that period.

    I'd also recommend integrating Grow and Kit to automate sending your subscribers from Grow to Kit. This article can help: Kit Integration Basics

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Is your question about Journey by Mediavine?

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Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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