Issue with Autonmailer Setting
Answered
Hi, Automailer is saying that my email is not valid for my recipients to reply to. I have confirmed and validated my account information. I have tried everything. see below.
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Hi Maggie,
Is there a space after the end of the email address? If so, spaces are not supported characters for the email address field.
You might also try using a lowercase M. If the case of the email does not match your entry, Grow will not allow you to save the reply-to email address.
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Hi Ben,
I have tried that and it's still not working.
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Once you've entered the email address, are you scrolling down to click the Save Changes button in the bottom right?
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What if I accidently spelled the email incorrectly somehow? I only ask that because I did that once and I may have auto filled the incorrect email but I have checked the email and it also verified the correct email. I'm thinking that for some reason it didn't clear it in the cookies? If it works that way…
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I tried to save it once I entered my email and it won't accept it.
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Have you tried entering your reply-to email address in an incognito window?
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I'm not sure what you mean. Like pull up my account in an incognito window then try entering my email there?
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Yes, log into Grow Publisher Portal in an incognito window and try entering your email address.
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So that took it. I'm going to log out of everything then log back in and check.
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I'm glad that worked!
This could indicate a caching issue in your normal browser window or it could be related to browser extensions and/or ad/pop up blockers.
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Thank you for your help Ben, all looks good now. Enjoy your day!
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