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5 comments

Date Votes
  • Official comment
    Support
    • Grow Support Team

    Thanks for sharing your domain!

    It looks like your are not outputting OpenGraph metadata on your site so Grow is unable to pull featured images or social sharing images from your posts. Without these images, Grow will not display the post bookmarks it makes on your site in Recommended Content widgets, since they have visual interfaces.

    Most publishers output this metadata using social sharing or SEO plugins, like Yoast or Hubbub. If you view your post’s source and see any of these OpenGraph meta tags missing, checking your social sharing settings could resolve the issue.

    If you do need to update social sharing settings for a post or posts, you’ll want to clear your site’s cache and any caching plugins after making the updates. Then, go to Grow Publisher Portal > Grow Settings > Recommended Content and click the Refresh Posts button. This tells Grow to go through your posts and update the post bookmarks. This process can take up to 24 hours.

  • Support
    • Grow Support Team

    Hey there!

    Do other Grow features appear on the site in question, or is it just the Inline Recommended Content widget? Do you have a custom content selector defined under Grow Publisher Portal > Grow Settings > General?

    0
  • Support
    • Grow Support Team

    Depending on your theme, Grow may not need a custom content selector defined. .single-post .entry-content are very common and programmed into Grow, so you shouldn't need to add those to Grow Settings > General.

    Would you mind sharing your domain? We can keep it private if you would prefer not to have it published in the community.

    0
  • Chou Yin Chau

    Hi Ben, I am sorry for the late reply.

     It seems like the Inline, Sidebar and Carousel aren't working. I am currently using the Trellis Theme which is why I'm confused it's not working as it is working correctly on other themes.. If absolutely needed, I can share the domain with you.

    0
  • Support
    • Grow Support Team

    Without seeing the site itself and how things are set up in Grow Publisher Portal, it's not possible to troubleshoot the issues you're describing. Can you please share your domain?

    0

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