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Unable to Detect Grow.me Script on My Website

Answered
el mehdi benmoussa

Dear Grow.me Support,

I am experiencing an issue with integrating the Grow.me script on my website. Despite following the instructions provided and verifying multiple aspects of the setup, the script is still not being detected.

Here are the details of my setup:

  1. Website URL: [https://palaterefined.com]
  2. Steps Taken:
    • I have placed the provided script in the <head> section of my website.
    • Cleared all caches (both browser and WP-side).

Could you please review my setup or provide additional guidance on what might be causing this issue? If there are specific requirements (e.g., whitelisting URLs, additional configurations), please let me know.

Thank you for your support, and I look forward to your response.

Best regards,
El Mehdi Benmoussa
elmehdibenmoussa28@gmail.com

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Comments

5 comments

Date Votes
  • Support
    • Grow Support Team

    Hey El Mehdi,

    It looks like you have multiple instances of Grow's scripts on your site. If you have duplicate scripts manually installed or have set up the Grow plugin in addition to manually installed scripts, you'll want to remove one of those installation methods.

    Beyond that, it looks like you're using both Cloudflare and LightSpeed Cache, which have some known conflicts with Grow. You can refer to the Conflicts & Compatibilities article to go through troubleshooting options.

    If you need further assistance, your developer or tech help should be able to help!

    0
  • el mehdi benmoussa

    Hi Ben, 

    I checked what you said, i deleted that grow plugin and installed the script manually again in the theme directly, I checked if the grow script if it is installed once and yes I only found it once. i checked cloudfare the rocker loader is off, i purge everything from cloudefare, again i checked lightspeed cache i checked JS Combine External and Inline i put it on tested nothing then i put it off and tested and nothing i also purged lightspeed cash as well. 
    Thank you for your support, and I look forward to your response.

    0
  • Support
    • Grow Support Team

    It looks like you didn't place Grow's scripts in the <head> section of your site, because the scripts are visible on posts but not on your homepage. In the post source, they're showing up in the <body> section.

    0
  • el mehdi benmoussa

    Ben Thank you so much i got “Grow is currently active on your site!”
    Sorry for bothering you 

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  • Support
    • Grow Support Team

    You're welcome, El Mehdi! Glad you got things working!

    0

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