Can't select MailChimp audience for subscribe action button

Answered

Tina Rinaudo

December 10, 2024 07:57

Hi. 

I've set up a subscriber form and connected my MailChimp account. Grow is encouraging me to set up a subscriber action button which I've tried to do so that the form adds the subscriber to my MailChimp audience list. 

However, when I try to do this, in the drop down where I can select my audience list, nothing comes up so I cannot finish setting up the button. 

Can you advise on how to fix this?

Thanks in advance

Related to

• Mailchimp

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• Official comment

  

  Support

  • Grow Support Team

  December 10, 2024 15:05

  Hey Tina,

  Have you tried setting up Subscribe Action Pack's MailChimp Form Actions in an incognito or private window? It's possible a browser extension or security setting is interfering with it pulling in the MailChimp data.

  If that doesn't work, disconnecting your MailChimp account and reconnecting it under Grow Settings > Integrations should work.
• 

  Tina Rinaudo

  December 10, 2024 16:02

  Hey Ben 

  Thanks so much. The incognito window worked :) Thanks for the help. 

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• 

  Support

  • Grow Support Team

  December 10, 2024 16:30

  You're welcome, Tina! This probably means local browser caching is the issue so clearing your browser cache and cookies should prevent this from happening again!

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