Issues with Grow Connectivity ((I'm using the WordPress plugin
Answered
((NOTE: there was no topic that fits my issue, so I just selected “Subscribe”)
I have two websites. I signed for Grow with each of them and installed the WordPress plugin on each site to connect Grow. Then I applied for Journey with each site.
It's working fine on one site, and I was approved for Journey. However, on the other site, it worked at first but I was never approved for Journey, so I went back in to check on Grow. I saw that there was a “Connectivity Error” message. I cleared my caches multiple times and tried again, but still received that error.
I uninstalled the Grow plugin, cleared all caches, and reinstalled it. Now I'm back to the screen in my Grow dashboard where it's telling me to install the script on my site and then click the “I've installed the script” button. When I click the button I just get the “Try Again” button.
The site that's having this issue is https://www.ijustretirednowwhat.com.
For comparison, if needed, the site that it's working on (and that is now running Journey ads) is https://www.vegetarianzen.com.
Please let me know how to resolve this issue. I'm anxious to be approved for Journey!
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Official comment
Hey Larissa,
Currently installation questions or questions that don't fit into the feature-specific categories can go in the general Grow Publisher Community Conversation topic.
It looks like your site where Grow isn't loading is running Autoptimize while your other site is not. Autoptimize is likely optimizing Grow's scripts and preventing them from loading.
Excluding Grow from Autoptimize should resolve this; this article can help!
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Hi, Ben. Thanks for your response. I actually posted a follow up request yesterday in the Grow Publisher Community topic. That post has some more up-to-date info on the issue.
Yesterday I excluded Grow from Autoptimize, and the issue persists.
Just now I completely deactivated Autoptimize and tried adding the site to my Grow account again, using the Grow WP plugin. I installed and activated the plugin and made sure I was signed in to my Grow account (granted permission, etc). When I came back to my Grow dashboard to verify, I still got the message “We're Having Trouble Seeing Your WordPress Installation”
I've tried completely deleting the site and re-adding it twice (repeating all of the steps when adding a new site). It still doesn't work.
I've tried adding it using the Grow WP plugin and also adding the code manually using the Head & Footer Code plugin (the one Grow recommends), the Elementor custom code section, and the WP Code plugin. Nothing works.
Each time I try something, I make sure to clear my caches.
I don't know what else to do.
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Do you still have manually installed scripts on the site? When I look at your site's source, I see a different Site ID in the Grow scripts than what is showing in Grow Publisher Portal under the Install Grow tab.
The Grow plugin should provide your Grow scripts, so having both the plugin and manually added scripts will prevent Grow from installing.
If you don't have manually added scripts right now, I'd recommend deleting the Grow plugin and re-adding it, then logging in again. Hopefully that will update the site ID in the scripts to match the one in Grow Publisher Portal.
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I don't think so. I just deactivated and deleted the Grow plugin, cleared my cache, and then checked in my Grow dashboard again and it still says "We're having trouble seeing your script" so I guess that means that the script isn't still manually installed on my site anywhere?
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Possibly? The Site ID visible on your site doesn't match what's in Grow Publisher Portal, so you may have an old, deleted site's script manually installed somewhere. Maybe your theme's scripts or a script injection plugin?
I can still see this unless I bust the cache, so it could also be server-side caching with your host. Clearing any caching plugin or asking your host to clear server-side caching might fully remove any traces of the old Grow scripts and allow the plugin to add the correct scripts with the new Site ID.
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Ok, thanks. This is beyond my troubleshooting skill at this point. I have a developer I can ask to take a look at it. Thanks.
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