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Share buttons not showing once Journey ads went live

Answered
Anita Soule

Hello. I was running Grow on my site for a few weeks with no issues and now that Journey ads are live on my site I do not see the Grow share buttons anymore. I had my web host/admin exclude the script and clear my cache and I still do not see them. Thanks for any guidance.

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Comments

2 comments

Date Votes
  • Official comment
    Support
    • Grow Support Team

    Hey Anita!

    It looks like Grow's scripts are not active on your site, which is why its features are not appearing.

    If you are using the Grow for WordPress plugin, you may want to make sure it is connected correctly and you are logged in in your WP Admin.

    If you manually installed your Grow scripts, you'll want to make sure they are still in your head section via one of the official installation methods.

  • Anita Soule

    All fixed! I don't know why the script was gone, but I re-added it and all is well again. Thanks very much for your help!

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Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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