2 Flodesk integrations for 2 sites

Rebecca L.

August 29, 2024 15:46

I have two sites running off the same Grow account, each with its own Flodesk account, and it appears that the Flodesk integration will only work for one of them at a time.

I noticed it was working for Site #1 but not Site #2 so I reconnected Site #2. Now I went back in a few days later and Site #1 is not working but Site #2 is. So it seems there is an issue with having two Flodesk acccounts connected.

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• Official comment

  

  Ben Rodriguez

  • Grow Support Team

  August 29, 2024 16:51

  Hi Rebecca!
  
  We haven't run into issues with multiple Flodesk accounts for multiple sites before. Just to clarify, does each site have its own Flodesk account with a unique login?

  You could try disconnecting both Flodesk accounts, then reconnecting them. Once that's done, you'll need to re-add Flodesk Form Actions to every conversion tool you're using – each Subscribe form, Print Pass, Exclusive Content Widgets, Subscribe Action Pack, etc. – to ensure the integration path is set up.

  Let us know if that works!
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  Ben Rodriguez

  • Grow Support Team

  September 10, 2024 18:06

  Thank you for confirming that, Rebecca! I have escalated this to the Grow Engineering Team and they are investigating this issue with Flodesk.

  Just to make sure we're totally clear, do the Disney Dooney & Burke and Cruise Maven Flodesk accounts use different email addresses?

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