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Subscribe Forms Not Showing Up on My Site

Answered
Abnoan Muniz e Silva

Hello Grow Support Team,

I’m experiencing an issue where none of the subscribe forms, including the default Spotlight Subscribe form and the Pop-Up Subscribe form, are showing up on my site. I have ensured that both forms are enabled in the Grow settings, but they are still not appearing on any of the pages.

Site Details:

  • Theme: GeneratePress
  • Grow Content Selector: .single-post #content
  • Forms Enabled: Default Spotlight Subscribe and Pop-Up Subscribe

Plugins Installed:

  • Ad Inserter
  • Admiral Ad Block Analytics
  • Akismet Anti-spam: Spam Protection
  • All-in-One WP Migration
  • Complianz | GDPR/CCPA Cookie Consent
  • Contact Form 7
  • DeepL for WordPress
  • Elementor
  • Fluent Forms
  • GenerateBlocks
  • GP Premium
  • Grow for WP
  • Instant Images
  • Link Whisper
  • Polylang
  • PostX
  • PostX Pro
  • Rank Math SEO
  • SEOWriting
  • Simple Author Box
  • Simple Custom CSS and JS
  • Web Stories
  • Wordfence Security
  • WP Fastest Cache
  • WPS Hide Login

I have tried refreshing the site and clearing caches, but the issue persists. Could you please advise on the next steps to troubleshoot and resolve this issue? Could there be a conflict with any of the plugins or theme settings that I should be aware of?

Thank you for your assistance.

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Comments

4 comments

Date Votes
  • Official comment
    Support
    • Grow Support Team

    Hey Abnoan!

    It looks like .single-post #content is targeting your Spotlight Subscribe form, it's just appearing below the post content because that selector is for the wider content area which includes all the post content, your author signature, and the sidebar. 

    I'd recommend looking for a selector specific to you posts' written content column to signal to Grow a more specific area. You may need to designate that area/selector specially in your post templates because your site builder has your content nested within many divs which could be difficult for Grow to break into.

    Your Pop Up Subscribe form isn't appearing because you have not set it as default under Subscribe > Settings. Currently that's set to “none.” Choosing your Pop Up Subscribe form from the dropdown menu under Default Pop Up Subscribe Form should get that form to display across your site, no selectors needed.

  • Abnoan Muniz e Silva

    Hi Ben, 
    Thanks for the quick response and the guidance on the Pop Up Subscribe form. I was able to fix it successfully after following your instructions. 

    Regarding the default Spotlight form, I’m having some difficulty identifying the correct HTML selector to place it accurately. However, before I got approved here, when Grow was collecting data from my site, the subscriber form was displaying correctly in the spot reserved for ads. With this in mind, do you have any additional advice on how I might get it back to that location or ensure it appears correctly within my content area? 

    Thanks in advance for your help!

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  • Abnoan Muniz e Silva

    Hi Ben, 

    I wanted to let you know that I created a custom selector and manually inserted it after a few paragraphs. Now it's working perfectly. 

    Thanks again for your help! 

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  • Support
    • Grow Support Team

    Glad to hear that worked for you, Abnoan!

    While we can't help you specifically find content selectors on your site, your tech help or developer should be able to lend a hand. (I know you figured out a custom selector placement, but this is for future reference for other publishers using Grow!)

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