Desktop Grow Not Working

Ann Couser Kittredge

August 06, 2024 14:16

I loaded the Grow app and it's working fine on mobile and originally saw it working on my desktop.  But it's no longer working on desktop, just mobile.  Any thoughts why?

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• Official comment

  

  Support

  • Grow Support Team

  August 06, 2024 14:22

  Hey Ann!
  
  I see Grow and it's features loading on your site on desktop in accordance with your Grow Publisher Portal settings. 

  Is there a specific feature you're not seeing?
• 

  Ann Couser Kittredge

  August 06, 2024 14:51

  Okay, that's weird. All I see are the share icons on the desktop. I've purged the cache, restarted, cleared history, etc.… I Just loaded it from my husband's computer, and I do see the ads from his desktop.  Thanks for your quick reply, I'll keep trying to figure out….

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  Support

  • Grow Support Team

  August 06, 2024 15:02

  Are you not seeing ads on your desktop computer specifically? That is not unusual, and this thread in the Journey Community (where questions about Journey ads are posted) covers that in more detail.

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