Skip to main content

Unable to verify script

Answered

Comments

1 comment

  • Official comment
    Ben Rodriguez
    • Grow Support Team

    Hey there,

    Just to clarify, the scripts you're having issues with are for Grow – not Journey or Journey ads. Grow's scripts are required to run Journey and are what measures your site's data.

    It looks like you have two instances of your site in Grow Publisher Portal, one that has verified its scripts and one that has not. You can tell which is verified because it does not list “Install Grow” in its siderail options:

    Since the bottom site is connected and verified, I'd recommend deleting the top site. You can do that by navigating to Grow Settings > Advanced and clicking the Delete Site button. This will leave you with one instance of your site in Grow. You can then apply to Journey with the connected instance, where your site's data will be measured for your Journey application.

     

Please sign in to leave a comment.