Grow share options not displaying

Gabe

June 28, 2024 20:54 Edited

Hi there,

I am trying to figure out why I'm not able to see the share options (Facebook, Pinterest, Copy Link) when clicking on the Grow widget. 

I haven't changed the default settings for this module so I don't think that it's configured incorrectly.

The settings I am referring to are shown here - https://help.grow.me/hc/en-us/articles/4771660401819-What-is-Share

I've tried a few different browsers but the only thing that comes up is “Bookmarks” or “Account” so I've included a screenshot of what I'm seeing.

Thanks.

0

• Official comment

  

  Ben Rodriguez

  • Grow Support Team

  July 01, 2024 14:05

  Hey Gabe!
  
  Have you tried deselecting the Share options under Grow Publisher Portal > Grow Settings > Appearance > Share Tools, saving the changes, then reselecting them and saving the changes? This might just be a weird hiccup preventing them from displaying.

  Let me know how that works!
• 

  Gabe

  July 02, 2024 16:13

  Hi Ben,

  I gave that a shot but I'm still seeing the same options. Do you have any other ideas about what I could try?

  Thanks.

  0
• 

  Ben Rodriguez

  • Grow Support Team

  July 02, 2024 19:53

  Hey Gabe!
  
  Can you provide your domain? I wont post it publicly, but that could help us determine what the issue is.

  0

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