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Grow share options not displaying

Gabe
Edited

Hi there,

I am trying to figure out why I'm not able to see the share options (Facebook, Pinterest, Copy Link) when clicking on the Grow widget. 

I haven't changed the default settings for this module so I don't think that it's configured incorrectly.

The settings I am referring to are shown here - https://help.grow.me/hc/en-us/articles/4771660401819-What-is-Share

I've tried a few different browsers but the only thing that comes up is “Bookmarks” or “Account” so I've included a screenshot of what I'm seeing.

Thanks.

0

Comments

3 comments

Date Votes
  • Official comment
    Support
    • Grow Support Team

    Hey Gabe!

    Have you tried deselecting the Share options under Grow Publisher Portal > Grow Settings > Appearance > Share Tools, saving the changes, then reselecting them and saving the changes? This might just be a weird hiccup preventing them from displaying.

    Let me know how that works!

  • Gabe

    Hi Ben,

    I gave that a shot but I'm still seeing the same options. Do you have any other ideas about what I could try?

    Thanks.

    0
  • Support
    • Grow Support Team

    Hey Gabe!

    Can you provide your domain? I wont post it publicly, but that could help us determine what the issue is.

    0

Is your question about Journey by Mediavine?

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Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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