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Automailer importing screen is stuck on "loading"

Kym Terranova
Edited

I tried uploading a csv, got to the screen where you pick the fields, and now the screen has been stuck for 2 days on the loading… screen. I tried logging out, refreshing, waiting, clicking to other pages, everything. When I go back and try clicking on the Import Subscriber CSV button, it just goes back to the loading… screen.  This is not a long list, It was just me on the csv as a test :D 

Thanks!

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Comments

1 comment

Date Votes
  • Official comment
    Support
    • Grow Support Team

    Hey Kym!

    This sounds like a potential browser extension conflict.

    If you open Grow Publisher Portal in an incognito window, are you able to import your CSV?

Is your question about Journey by Mediavine?

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Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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