Grow is working flawlessly but I am facing the typical disconnection issue. Will it cause a problem while applying for Journey?
Answered
I am facing the exact same issue that Michelle mentioned on this post.
But before that let me tell you that I installed Grow around 6-7 hours ago on my site and also applied for Journey immediately.
Now I am noticing a few things after reading Michelle's post.
- My WP Admin email and the email associated with my Grow account are different.
- I am using Litespeed cache.
- I am not using WPRocket or Cloudflare Bot Protect Mode or any Security plugins as of now based on the Conflicts and Compatibilities article.
I have not made any changes to my account as of now. It is as it is.
But before I make any changes as you mentioned in the post for Michelle, I wanted you know a few things.
Grow is working flawlessly on my site. It's showing on all my posts, pages and homepage.
When I open the Grow Publishers Portal → Install Grow Script → Check Grow Connectivity, then it's showing that Grow is connected to my website. I checked it multiple times and it's always shown connected.
Even on my WP Admin Dashboard → Grow, I am seeing this message -
It shows that the site is connected but this user doesn't have access.
Now, the point is I don't want to make any changes on Grow as of now because I am happy with it.
Based on this scenario, would that cause any problem in my application for Journey (since I have already applied today and now it requires a 30 day tracking window)? I have limited knowledge on how Grow operates hence I want to know that if there would be any issue in the tracking of the traffic that is required for Journey approval?
Of course, I know that Journey approval is at the discretion of the persons involved, but I want to make sure that nothing is wrong from my side.
If based on the current scenario i.e. no changes being made on the WP Admin email etc, there is no problem with traffic tracking, then can I leave Grow on my website as it is and wait for the approval mail (hopefully, I get approved) and then make the necessary changes if I want to?
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Official comment
Hey there!
Based on this information, Grow is installed properly and working on your site. Some optimization settings in specific plugins, like LiteSpeed Cache, can impact Grow but it sounds like your current set up is totally fine.
If Grow is connected and installed, the Journey application data should be collected as intended. It is tied to the site ID in Grow.
If you'd like access to your Grow Publisher Portal settings in WP Admin, you can add the email address you use for WP Admin as a user in Grow Publisher Portal. Once you've done that, logging into Grow from the WP Admin plugin settings should recognize your email address has access. This should not impact your Journey application.
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Adding my WP Admin email to my Grow Publisher Portal can definitely be done but I got one question.
What if I change my WP Admin email to the one that I am using for my Grow Publisher Portal?
Will that be a problem?
Also, coming to email addresses, I got one more question.
When I add a new site to Grow, would you recommend using this very Grow Publisher Portal or create a separate publisher portal for each site?
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As long as the email addresses between Grow Publisher Portal and WP Admin match, the connectivity issue in the Grow plugin should be resolved.
We recommend using the same Grow Publisher Portal account for all your sites. You can click the Add New Site button in the siderail to set Grow up for additional sites. This way, all your sites' Grow settings are easily accessible under a single account.0
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