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Zero visibility of Grow widget despite it running on site

Answered
Bridget Coleman

I am beyond frustrated trying to install Grow on flashpackingitaly.com 

Although the Grow plug-in dashboard tells me it is running on the site, I am not seeing the widget or spotlight form. I've tried adding the script manually and this was not recognised. Clearing the cache and deactivating the optimisation plugin hasn't helped.

I'm running the Kadence theme.

Hoping someone can help.

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2 comments

Date Votes
  • Official comment
    Support
    • Grow Support Team
    Edited

    Hey there! It looks like SiteGrounds is optimizing scripts on your site and that likely includes Grow. You'll want to exclude Grow's scripts from any javascript optimization or minification.

    The Conflicts & Compatibilities article can point you in the right direction.

    If you need additional assistance, your host should be able to help.

  • Karentmb

    I have a similar recent problem. My implemented Grow Widget is well visible for desktop. I see it just as I expected on my laptop. But when I open my phone to look, suddenly it's now gone. I scroll down entire pages, but it's nowhere to be found. What's up with that?

    0

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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