Skip to main content

Grow elements not showing (plugin installed, script loaded)

Ari

Hi,

I have successfully installed the Grow plugin, and connected the account.

I checked to see that the Grow script loaded successfully. Judging by the response to the request to Grow's servers and the content of the GrowMeSite parameter in JavaScript Console, both return the correct site settings as I set them, including the required Header Carousel Selectors and Search selectors.

Unfortunately, neither the Header Carousel, nor Site search on clicking search work/show.

I have cleared the cache multiple times and excluded “grow” from WP Rocket's defer/lazy load/etc.

I appreciate your help.

0

Comments

8 comments

Date Votes
  • Official comment
    Support
    • Grow Support Team

    Hey Ari! Which site is this for? I'd be happy to take a peek at things for you. :)

  • Diane Strackbein

    Support I am not seeing any evidence of having installed grow on my website either. The site is: sustainableslowliving.com

    0
  • Nikhil S. Pawar

    Hello Ashley,

     

    I also did the same, cleared the cache multiple times. And Installed grow pluing, and script too in the Header still I am Facing the issue, attached to the screenshot.

    This is my website - https://humbaa.com/  

    “ Error Message - There is a problem with your connectivity. Check to make sure your script tag is properly installed on your site. ”

     

     

    0
  • Ari

    Hi Ashley,

    I just woke up to it working, so yay, no need to check anything for now.

    Thank you, anyway! :)

    0
  • Support
    • Grow Support Team
    Edited

    Hi Diane Strackbein! 

    It looks like you may not have added your Grow Scripts to your site's header. They are appearing below the </head> tag on your site.

    Removing the manually added scripts and adding them to the header or using the Grow for WordPress plugin should resolve this!

    0
  • Support
    • Grow Support Team

    Hi Nikhil S. Pawar!

    You only need to install one instance of Grow scripts on your site. Installing more than once instance gives Grow multiple endpoints to detect and this prevents it from verifying its scripts. 

    You should remove one of your installation methods and then try having Grow verify your scripts again. 

    0
  • Jenn

    Hi Support,

    I'm also not seeing any signs of Grow on my website: Eventonefitness.com. I have installed the plugin, is there a delay in the widgets appearing?

    0
  • Support
    • Grow Support Team

    Jenn Grow is loading on your site. If you're not seeing it, it could be a browser extension conflict or the WP Admin toolbar being active in your browser window. It may also be your local browser caching or cookie preferences. Checking in an incognito window and accepting all cookies should allow you to see Grow's features loading on your site.

    0

Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

Please sign in to leave a comment.

Didn't find what you were looking for?

New post