Grow Spotlight not showing up where it should and showing up where it shouldn't

Donna Poirier

February 09, 2024 19:54 Edited

I have the Grow Spotlight on my site. I've excluded it from certain pages. Despite this, the widget still appears on my Cookie Policy page, but when I refresh it, it is not there. But when I then return to the page, the widget is there again. 

I've cleared my browser cache, search history, and WPRocket's cache, but the problem persists.

Furthermore, this problem persists even on the posts/pages that I have NOT excluded the widget.

I have turned off the widget and started the setup from scratch, but nothing has helped. My host suggested I contact you for further help.

Thank you

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  Support

  • Grow Support Team

  February 12, 2024 18:19

  Hi Donna!
  
  When you're refreshing your pages and posts and not seeing the Spotlight Subscribe form, are you scrolling up to the top of the page before you refresh? If you refresh in the same position, the Subscribe form will be removed from view to help the rest of the post load – this helps keep Grow from impacting your site's speed. If I scroll back to the top of the post and refresh, I see the Spotlight Subcribe form load on your page by the time I scroll to its intended place.

  You aren't able to exclude Subscribe forms or individual Grow features from specific posts or pages. At this time, Subscribe forms can only be removed by disabling all of Grow on the page with the disable Grow code. Adding that code to pages where you do not want Grow's features in your post HTML editor should remove the Spotlight Subscribe forms.

  The Pages to Exclude section in the Recommended Content settings prevents the selected posts and pages from being recommended to readers in the Recommended Content widgets or Automailer emails or from being pulled up in Search results.

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