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Website listed twice

Roxana Begum

In my grow publisher portal dashboard, on the left side my site is listed twice. The grow is installed and active only under one of the two. For the other one there is a “install grow” item listed. How do I remove this inactive version of my site from the dashboard?

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Comments

2 comments

Date Votes
  • Jenn Breisacher

    I am having the same issue after just installing the program, but with 3. Did you ever find a solution?

    0
  • Support
    • Grow Support Team

    If you accidentally create duplicates when setting up your site, you're able to delete duplicate sites from their individual account settings. Duplicates should have “Install Grow” in their siderail menu options to help you discern them from the account connected to your site.

    In a duplicate, navigate to Grow Settings > Advanced and click Delete at the bottom. You'll be asked to confirm you'd like to delete the account before it is fully removed from Grow Publisher Portal. 

    You are only able to delete sites that have not been able to verify Grow scripts running on your site.

    This article has screenshots for reference!

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Is your question about Journey by Mediavine?

Journey Support is exclusively available in the Journey Community.


Any questions pertaining to Journey by Mediavine applications, onboarding, payments, ad performance, and troubleshooting should be made there. Journey Support is not available in the Grow Community. Requests made in the Grow Community pertaining to Journey will not receive a response.

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